Freshdesk is free customer service software. Used by many large corporations to handle their customers, the software offers a complete management experience.
Based around teams of employees working together, Freshdesk allows for streamlined customer service from initial contact to final resolution. Customer enquires are logged according to the customer's needs and are either sent an appropriate standard message or connected with the right employee. Messages are logged by urgency and given a time frame for response or resolution, as previously set by the owner or manager. They can then be sent to a particular department or employee for extra clarification. The design of Freshdesk makes it more suitable for large corporations as the extra details allows for a uniform customer experience and monitoring of staff, including via mobile devices. Despite this, the most basic free package does provide some value for smaller operations aiming for professionalism. Packages including most of the more useful features are priced on a sliding scale depending on the number of agents using the service.
Bigger means better
Freshdesk is one of the more complete customer service managements services available. While the focus is one large companies, attempting to create a unified service across departments, the basic free package still has lots to offer.