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Freshdesk is free customer service software. Used by many large corporations to handle their customers, the software offers a complete management experience.
Based around teams of employees working together, Freshdesk allows for streamlined customer service from initial contact to final resolution. Customer enquires are logged according to the customer's needs and are either sent an appropriate standard message or connected with the right employee. Messages are logged by urgency and given a time frame for response or resolution, as previously set by the owner or manager. They can then be sent to a particular department or employee for extra clarification. The design of Freshdesk makes it more suitable for large corporations as the extra details allows for a uniform customer experience and monitoring of staff, including via mobile devices. Despite this, the most basic free package does provide some value for smaller operations aiming for professionalism. Packages including most of the more useful features are priced on a sliding scale depending on the number of agents using the service.
Freshdesk is one of the more complete customer service managements services available. While the focus is one large companies, attempting to create a unified service across departments, the basic free package still has lots to offer.
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In Softonic we scan all the files hosted on our platform to assess and avoid any potential harm for your device. Our team performs checks each time a new file is uploaded and periodically reviews files to confirm or update their status. This comprehensive process allows us to set a status for any downloadable file as follows:
It’s extremely likely that this software program is clean.
We have scanned the file and URLs associated with this software program in more than 50 of the world's leading antivirus services; no possible threat has been detected.
This software program is potentially malicious or may contain unwanted bundled software.
Based on our scan system, we have determined that these flags are possibly false positives.
It means a benign program is wrongfully flagged as malicious due to an overly broad detection signature or algorithm used in an antivirus program.
It’s highly probable this software program is malicious or contains unwanted bundled software.
Based on our scan system, we have determined that these flags are likely to be real positives.
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